Privacy Policy

Our Commitment to Your Privacy

At TLink VPN, we believe that privacy is a fundamental right. Our VPN service is designed with a simple principle: your data is yours, and we don't want it.

1. Information We Collect

We only collect the minimum information necessary to provide our service:

• Email Address: For account creation and communication (via Apple Sign-In)
• Subscription Status: To verify your access to premium features
• Device Information: Device type and OS version for licensing and support
• Payment Information: Processed securely by Apple App Store (we never see your payment details)

2. Information We Do NOT Collect

We firmly commit to NEVER collecting, storing, or monitoring:

• ❌ Your VPN browsing activity or traffic
• ❌ Websites you visit
• ❌ DNS queries
• ❌ Connection timestamps with user identification
• ❌ Your original IP address
• ❌ Downloaded files or content
• ❌ Any data that could identify your online activities

3. Web Shield Feature

Our Web Shield feature provides ad blocking, tracker protection, and phishing defense. This feature:

• Operates entirely on your device using Safari Content Blocker
• Does not send any browsing data to our servers
• Uses a local blocklist that updates with app updates
• Cannot see or access the content of pages you visit

4. How We Use Your Information

The limited information we collect is used only for:

• Creating and managing your account
• Processing subscription payments via Apple
• Providing customer support
• Sending important service updates (you can opt out)
• Improving our app and service quality

5. Data Retention

• Account Data: Stored until you request deletion
• VPN Connection Data: Not stored (we don't collect it)
• Support Tickets: Retained for 90 days after resolution

6. Data Sharing

We do NOT sell, trade, or share your personal information with third parties, except:

• When required by law (we will notify you if legally permitted)
• With your explicit consent

We have no advertising partnerships and will never monetize your data.

7. Data Security

We protect your information using:

• Industry-standard AES-256 encryption
• Secure IKEv2 protocol
• Protected server infrastructure
• Regular security audits
• Face ID/Touch ID app protection option

8. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format

To exercise these rights, contact us at the email below.

9. Children's Privacy

TLink VPN is not intended for children under 13 years of age. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

12. Jurisdiction

TLink VPN is operated by TENLINK LLC, a company registered in Massachusetts, United States. Our servers are located in Singapore and the United States.